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Individual sales returns:

Please note that all of our items are handcrafted and hand painted and will have slight variations between each other making each piece individual and unique, colours can vary from screen to screen depending on how your monitor is calibrated.

Returns are considered on an individual bases for online sales within the first 7 days, however any return requests after the 7 days will not be honored.

Shipping costs are non refundable under any circumstances.

 

Sale items and Custom orders cannot be exchanged or refunded. 

Trae Designs is not responsible for any customs or duties charged on arrival, any charges incurred are the responsibility of the customer.

 

International shipping and wholesale orders:

Trae Designs requires a 50% deposit for any custom or wholesale orders over $400 in value and full payment is required prior to any wholesale or international orders being shipped.

 

We do not offer refunds or exchanges on any items shipped internationally including wholesale orders and shipping costs, any duties and customs charges incurred are also the responsibility of the customer or account holder for wholesale.

 

Please contact us directly for any concerns regarding your order or shipment and we will do our best to accommodate you.